THE SORCERER'S APPRENTICE®
TERMS AND CONDITIONS OF BUSINESS:
Please make a print out of this contract and file for your reference.
CONTRACTUAL OBLIGATIONS: A contract is formed between us when we notify you by e-mail that your on-line order has been accepted. In the case of orders successfully paid for by credit/debit card this will be within minutes of placing your order.
COUNTERMANDING: If you finalise an order on-line and then realise a mistake has been made
or require to add supplemental information then telephone 01132-451309 (+ 44 1132451309
from overseas) straightaway (an answering machine is available out of office hours).
Alternatively email us giving your full name and address, what you ordered and what
amendments or alterations you would like to make, using the following email address:
PRICING: The price of the ordered goods shall be as set out in the on-line orderforms and includes postage, packing and value added tax (if applicable). All payments must be in pounds Sterling (which Paypal will compute for overseas clients automatically when you pay on-line). Special offers, discounts and free offers are maintained whilst goods last but are subject to immediate revocation without notice.
DELIVERY: Goods will be delivered to the address entered by you on the on-line order form. We do not normally advertise goods unless we have stock of them for immediate despatch. Rarely, small extra delays may occur with cyclic restocks. Most orders will normally be dispatched by return or within several days. If we are not able to despatch any ordered goods within the quoted guidelines, we shall promptly notify you with the likely delivery date and if this is not acceptable to you, you may instruct us to refund in full your payment in respect of such goods or transfer it to other items you may wish to purchase. If you have placed a multiple item order the other goods ordered by you will be despatched immediately. We shall not be liable for any delay in despatch otherwise. Items may be sent en-bloc or in separate packages. We are very efficient at packing and addressing so Loss in Transit is a very rare occurrence but we will indemnify you from any loss in the post outbound to you. Our standard delivery is included in the prices on this website and normally takes a couple of days. You may arrange with us to pay extra for Next Day or Courier Delivery at extra cost - telephone 0113 2451309 for details. Please note that additional carriage costs requested by you are not a refundable item.
DESCRIPTIONS OF GOODS: Goods are honestly and diligently described with all Material Information provided so the customer can make a fair choice. All items are offered for curiosity value only. Mystical or magical claims cannot be guaranteed. All possible care is taken to search-out discover and provide ancient magical substances and equipment in traditional form. The yard-stick for authenticity is limited to our knowledge, specialist research and expertise. The highlighting of historical usage or case histories in advertising matter is for research and comparison purposes only.
SUBSTITUTIONS: We do not substitute. Unlike many companies we actually carry stock of the items we advertise therefore never need to substitute others for them. We reserve the right to improve specifications of goods in your favour without notice (e.g. perhaps send you 22cm long tapered candles instead of the advertised 20cm shorter ones). All sizes and measurements are approximate.
BESPOKED ITEMS: If we undertake to make a special, 'one-off' or made-to-measure item/s for you; or personalise or modify any stock-item/s at your request the order for such an item cannot be cancelled but is of course subject to being correct and fit-for-purpose.
TELEPHONE ADVICE LINE: This is part of our after-sales service. You can obtain
clarification (in English language only) or obtain recommendations as to the best
thing to use for your purpose by using our trustworthy telephone advice line.
Dial 0113 2451309 (+44 113 2451309 from overseas) or post us your enquiry enclosing
an S.A.E. Our help service is free of charge to regular clients. These advice line numbers
are not premium lines - you simply pay the normal rate. You can also email enquiries to us on:
CUSTOMERS UNDER 18 YEARS OF AGE: We have a strict rule not to sell to under 18s but parents/guardians can give written permission for under 18s to purchase from us. Permission may be selective (i.e. only books) or global as wished. Bear in mind that a few items on this website (clearly marked) are not available to under 16s under any circumstances. See http://www.sorcerers-apprentice.co.uk/minors.htm for full details and background to our under 18s rule.
FIT FOR PURPOSE: We warrant that, at the time of delivery, the ordered goods will, subject as hereinafter provided, correspond with the description on this website, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). Risk of damage to, or loss of, ordered goods shall pass to you at the time of delivery.
CLAIMS: Any claim by you that any ordered goods fail to correspond with the description on
this website or that they are defective or not of satisfactory quality, must be notified to
us by e-mail to this address:
or by signed letter to this address: Claims Department, The Sorcerer's Apprentice® 6 - 8 Burley Lodge Road, Leeds LS6 1QP, Yorkshire U.K. within a reasonable time from the date of delivery. If you make a valid claim we shall replace the goods in question free of charge or, at your option, refund in full your payment in respect of such goods. We ask you to take all reasonable care of the goods and return them to us as recieved within a reasonable time. If during the first six (6) months of use an item develops a fault we will replace or reimburse you for it. If during the next 6 months an item wears out under reasonable use we will repair or fix at no cost to you other than your carriage charges in sending the item back to us. Any period of time specified in these conditions will run from the first date upon which the goods are delivered to you or your agent. If for any reason you receive replacement goods any rights available to you in respect of those replacement goods shall only be available for the remainder of any such period.
BUSINESS TO BUSINESS / BUSINESS TO OVERSEAS CUSTOMERS OUTSIDE THE EUROZONE : Except where you contract with us as a 'European Consumer' (see Cooling Off Period below), our returns policy is as follows. If you are not entirely satisfied with any ordered goods, we will refund your payment for such goods after deducting a 15% administration charge subject to (a) you dispatching such goods back to us, at your cost and with proof of posting, within 7 days of delivery to you and (b) our receiving the goods back unused and in undamaged condition. Risk of damage to, or loss of, such goods shall pass to us at the time of delivery to us.
COOLING OFF PERIOD: Under the EEC Distance Selling Regulations you, as a 'European Consumer',
have a cooling off period of 7 working days from the date following the date upon which you
receive goods from us. During that period you may cancel the contract. Where your contract
with us is as a 'European consumer' (ordinarily permanently resident within an EEC member
country) the provisions of
this Clause shall apply and prevail over any other terms set out in these terms and the
restrictions and limitations contained in Business-To-Business / Business-to-Overseas
Customers Outside The Eurozone Clause (above) shall not apply. You shall for a period of seven working days, commencing on the day
after delivery of the ordered goods, have the right to cancel the contract by sending written
notice of the cancellation to us at the following geographical address: Cancellation
Department, The Sorcerer's Apprentice® 6-8 Burley Lodge Road, Leeds LS6 1QP Yorkshire, U.K.
or this e-mail address:
Please include in your cancellation notice your reason for cancelling.
CANCELLATION RETURNS FOR EUROPEAN CONSUMERS: In the event that you cancel the contract it is your statutory duty to take all reasonable care of the goods. You shall be responsible for returning the ordered goods to us and we shall reimburse any monies paid to us by you as soon as we can or at the latest within 30 days of the notice of cancellation being given by you. If you fail to return the goods or refuse to return the goods we have a statutory right to charge you our costs in legally reclaiming the goods from you. You should retain evidence of having sent a cancellation otice to us (such as a certificate of posting or hard-copy print out of the email) as well as evidence of posting off the returned item. Reimbursements can only be made to the person who paid for the goods.
FREE OFFERS/GIFTS: Gifts which are claimed by clients as part of a free offer must be returned in reasonable condition at the customer's own expense if the customer exercises his/her right to cancel the order.
CONSUMER REQUIREMENTS: Items are offered for curiosity value only. Mystical or magical
claims cannot be guaranteed. All possible care is taken to search-out discover and
provide ancient magical substances and equipment in traditional form. The yard stick for
authenticity is limited to our knowledge, specialist research and expertise.
The highlighting of historical usage or case histories in advertising matter is for research
and comparison purposes only. All magical experimentation involves the unknown and in the
finality customers must decide for themselves what is and what is not applicable under their
own circumstances in relation to their responsibilities to others and themselves. If they
are unsure we will gladly offer our opinion
We reserve the right to improve specifications of goods without notice. Prices are correct at time of publication. All sizes are approximate. We cannot be held responsible for any inconvenience arising from failure to provide the advertised delivery service because of adverse weather conditions or unpredictable delays caused by strikes, breakdowns, security operations, traffic delays, acts of terrorism etc which are unexpected and could not have been reasonably prevented. Any error or omission in any information or document issued by us shall be subject to correction but will not affect any existing contract of sale previously entered into . The person who pays for the goods will be considered the purchaser in law whether or not the goods are being bought for someone else and the contract of sale with that person will not be reassignable.
Clients must be cognizant that all Magic and ritual work is experimental and therefore
undertaken by them at their own inception and at their own risk. We provide all reasonable
warnings and protections for our clients but cannot be held responsible for applications
of their own invention of which we are uninformed. We will readily offer our opinion on
the advisability of proposed applications of our products without charge
We expect the typical customer to be reasonably fit and healthy. If you are significantly unwell, subject to allergies, are taking a course of treatment, are pregnant, a registered drug addict, have a history of chronic ailments or are undergoing psychiatric help then it is your responsibility to clear your intentions with your doctor or/and explain them to us before you embark upon a purchase. .
CONTACT ADDRESSES: Any general communication from you to us should use the following email
or by first class post to our geographic address: The Sorcerer's Apprentice® 6 - 8 Burley Lodge Road, Leeds LS6 1QP, Yorkshire, U.K.
Any communication from us to you will be to the e-mail or postal address given in your order form (or any new e-mail or postal address which you may have notified to us).
We reserve the right to vary these terms at any time but, in respect of any ordered goods, the terms which apply shall be those which you accepted when you placed your order.
JURISDICTION: The contract formed by our acceptance of your order will be conducted in the English Language and shall be governed by the laws of England and we and you both submit to the non-exclusive jurisdiction of the English Courts. If any provision of these terms is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and the remainder of the provision in question shall, to the extent permitted by law, not be affected thereby. These terms do not affect your statutory ights.
LIMITATIONS: Except in the case of death or personal injury caused by our negligence, our liability to you by reason of any representation or any implied warranty, condition or other term, or any duty at common law or under these terms, for any special, indirect or consequential damage is hereby limited and excluded to the fullest extent permitted by law.
COPYRIGHT: The intellectual property rights in all material displayed on this website are owned by The Sorcerer's Apprentice®. You may print or download extracts of the materials on this website for your personal use. Any other use of material on this website is strictly forbidden.
WEBSITE: Information on this website may not be complete, it may be out of date or otherwise inaccurate. It may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. Information and data on this website is provided 'as is' without warranty of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement. All such warranties are excluded to the fullest extent permitted by law. some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. This disclaimer does not apply to goods purchased through this website which are covered by the usual terms and conditions of business as outlined above. The Sorcerer's Apprentice® makes no representations whatsoever about any other website which you may access through this one. A link to a non-Company website does not mean that the Sorcerer's Apprentice® endorses it or accepts any responsibility for the content, or the use, of such website. To the fullest extent permitted by law, the Sorcerer's Apprentice excludes liability to any party for any indirect, special or other consequential damages for any use of this website or on any other hyper-linked website including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise.
PRIVACY: Orders are sent to you sealed in plain wraps without our trading name.
The contents cannot be discerned from the outside. We respect our clients' confidentiality
at all times. Be assured that we will, as a matter of course, protect your privacy at all
levels. We will not use or disclose your Personal Information except to assess, operate and
improve this website and the services provided through it. We will not sell, trade or rent
your Personal Information to others. If you have any questions or wish to have any Personal
Information amended or deleted, please e-mail:
Or write to us at Data Protection, 6 - 8 Burley Lodge Road, Leeds LS6 1QP, Yorkshire U.K.
FIRM'S DETAILS: The Sorcerer's Apprentice® 6 - 8 Burley Lodge Road, Leeds, LS6 1QP Yorkshire U.K. Telephone 0113 2451309 (+44 113 2451309 from overseas). Vat Reg No. 301224135GB Registered in England 1982161
PAYING BY CASH: It is best to use Registered ('special delivery')or Recorded Post. Obscure notes using dark / opaque paper or card. DO NOT SEND COINS as these may burst out when being machine-handled at the post office. We accept MULTIPLES OF 1st OR 2nd CLASS DENOMINATION STAMPS up to a maximum of £3.00 to take care of the odd few bob. Overpayments will be credited. Always put your return address on the back of your envelope. If sending cash you do not have to pay the Bank Transaction Fee. Regular clients often send cash through the post and save considerably on poundage but if you adopt this method you do so at your own risk. Goods paid for by cash are usually despatched by return or within several days.
POSTAL ORDERS: If you Cross your postal orders they must be paid in through a bank and incur the Bank Transaction Fee. So only if you wish to cross your postal orders please add £1.00 Bank Transaction fee to cover this as shown on the orderforms. If you do not cross them we can pay in at the Post Office so you do not have to include this bank charge. However for security purposes please make uncrossed POs out clearly to: "THE SORCERER'S APPRENTICE, LEEDS". Orders paid for by Postal Orders are despatched by return post or within several days.
PERSONAL CHEQUES: Please read the following VERY carefully. The banks are now working towards wholly electronic means for processing transactions (debit cards). To switch emphasis from cheques to debit cards they are attenuating their support for cheques by bringing in swingeing penalty / handling / paying in charges. We do not intend to pass these costs onto non-cheque users. If you choose to pay by cheque you must add the £1.00 Bank Transaction Fee (see box on orderforms). This is not an express clearance fee (the banks now charge £30.00 for that!). Please note the following:
BANKERS OR BUILDING SOCIETY CHEQUES: Can be obtained over the counter and should also include the £1.00 bank Transaction Fee. The benefit is that as payment is guaranteed there is no clearance delay and your order is despatched by return.
CREDIT CARDS / DEBIT CARDS:
Credit or Debit Card Orders paid on-line are handled by Paypal our card processors. When Paypal handle your card on our behalf we do not see your card details.
When you post in an order or telephone us with your credit card we handle your card in-house. We accept all Mastercard / Visa Credit Cards and also Barclays Connect , Maestro, JCB, Switch , Electron debitcards . If you choose to pay by credit card there will be a 4.5% card handling charge (maximum £2.00) Authorisation will be obtained for each sale. We reserve the right to make a processing charge to cover aborted credit / debit card orders which fail due to lack of funds. On your FIRST order goods MUST be sent to the address where the credit / debit card account is registered (where the card company sends statements)- make sure you state this address in the 'Home address panel' on our orderforms. After the first sale you can have goods sent to any third-party / care-of address you choose by quoting your registered address and your SAOS/customer number. Please note that for extra confidentiality the charge will appear on your statement as S.A. SALES.
Credit / debit card orders which are phoned or posted in are usually processed and despatched by return or within several days.
24 hr CREDIT/DEBIT CARD TELEPHONE / FAX ORDER HOTLINE: 01132-451309 (+44 1132 451309 from overseas)
Please fill out this orderforms and dictate from it when leaving your telephone order to ensure you have all details to hand. Credit / Debit Card orders may also be placed thru the INTERNET (see above): or goto http://www.sorcerers-apprentice.co.uk and use the buy-now buttons on each page.
CREDIT CARD FAILURES CAUSED BY INSUFFICIENT FUNDS:
Credit/debit card orders placed on-line are authorised automatically when you check out and will only succeed if your card is in credit. Please do not place a credit or debit card order with us by phone or by post unless you are certain that you have enough balance / credit to amply cover the sale . We electronically authorise every sale and the credit / debit card company's computers will refuse the sale if there is not enough in your account or you are over your limit. Even if your account is only one cent / one penny short the credit card computer will reject the sale. Hand-processing of a phoned-in or mailed-in order (picking, sorting, preparation and packing) is extremely time consuming and we cannot process your card accurately until that work is first invested in the sale. Therefore, if you place an order which is refused by your credit / debit card company because of shortage of funds we will expect you to honour the sale in some other way (Cash / Banker's Cheque / British Postal Orders etc.,) or by the use of a different card. If the first card you give us is rejected because of insufficient funds we will apply a £2.00 charge for re-presenting that card. If you ask us to use a different card and the sale is refused because of insufficient funds we will charge you £2.00 for that and each subsequent failure of credit/debit cards used. If you ask us to reclaim the sale by deducting item/s to equate with your available credit that means we will have to completely rework and repack the sale; this will be considered a separate order . As such a reprocessing fee of £2.00 will be applied on top of the £2.00 re-presentation fee.. If you decide not to go ahead with the order an order-cancellation fee of £5.00 will be charged to cover our time and labour. The placing of an order by credit / debit card will be deemed an acceptance of these conditions.
ECOLOGY / ENERGY LEVY: When you purchase a new tyre for your car a proportion of the purchase price includes a levy by the manufacturers to pay for recycling the product at the end of its life. You are being made to pay for the hidden cost of complying with government requirements concerning supposed threats from global warming etc. Most businesses put up prices to cover these extra costs but that makes it impossible for you to see what you are paying for. The government has recently imposed futher stealth taxes in the form of Energy and Waste Levies. Just as the travel industry now itemises Journey Taxes so that travellers can see how much more they are having to pay to government when they take a holiday; and just as the insurance industry now itemises the governments ever-ascending 'insurance tax' we have decided to show the cost of impositions like this separately too on the basis that this is a fairer method. If every member of the public is made aware of it the government may not be so quick to play the stealth tax card unnecessarily in future. The 50p per order Eco Levy on our posted in order forms covers increased costs on energy, recycling and disposal of waste and the ginormous bureaucratic costs forced upon businesses by a plague of government pen-pushers who have hijacked the conservation bandwagon for ulterior motives. The full background to these charges is explained on http://www.sorcerers-apprentice.co.uk/ecolevy.htm and it is automatically added to your order if you purchase on-line.
URGENT ORDERS / SPEED OF DELIVERY: With 'Secure Remittance' (i.e. Cash, POs,Banker's Cheques, Credit / Debit Cards) our standard delivery is 3-5 days from receipt of your order. Post and packing charges for standard delivery are included in all prices- We work on the basis that everyone wants their orders 'urgently' and so process immediate post on the first working day the order is received. Customers usually get their goods within a week. If this is not fast enough you can request NEXT DAY COURIER delivery. This costs £8.50 extra (see box on orderforms and Conditions in panel above credit card box overleaf). Next Day Delivery only applies to mainland UK and assumes that all the items ordered are stock (which they usually are). NOTE; *Hand-blended magical oils are, made up fresh for you on the appropriate magical day and hour, thus may entail several days wait to catch the specific magical tide. Allow for several extra days delay if your order contains special concoctions. Please give a daytime telephone number for clarification. and a DEADLINE if there is one.
DISCRETION & PACKING: Orders are sent to you sealed in plain wraps without our trading name. The contents cannot be discerned from the outside. We respect our clients' confidentiality at all times. Be assured that we will, as a matter of course, protect your privacy at all levels.
WHY 100% MAIL-ORDER? Marabas' is one of the few True Initiates. Contrary to critical opinion he does not court attention. The massive interest in his teachings from tens of thousands of sincere people world-wide is a natural response to authenticity, not publicity. The downside of this genuine and welcome interest is the horde of Media-scavengers, Replicators, Poseurs, Intolleratti and others who clamour for his attention. To stop such time-wasters interrupting the provision of his preparations, teachings, and writings (so that he can concentrate more on sincere seekers like yourself) Marabas follows The Path of The Hermit [see Card 9 of the Tarot Major Arcana] appearing to be unapproachable, whilst actually providing the swiftest pathways to The Ancient Wisdom through our unique Mail Order Service. More details on: http://www.sorcerers-apprentice.co.uk/whyallma.htm
TELEPHONE ADVICE LINE: You can obtain clarification or obtain recommendations as to the best thing to use for your purpose by using our trustworthy telephone advice line. Dial (0113 2451309 or post us your enquiry enclosing an S.A.E. Our help service is free to regular clients. Emailed enquiries? See: http://www.sorcerers-apprentice.co.uk/enquire.htm for details.
CUSTOMERS UNDER 18 YEARS OF AGE: Under 18s must provide written permission from parents/guardians that they can purchase from us. Permission may be selective (i.e. only books) or global as wished. Send an S.A.E. for our policy statement on this voluntary restriction or go http://www.sorcerers-apprentice.co.uk/minors.htm
THE S.A.O.S.: Clients qualify for membership of the S.A.O.S. upon completing their first purchase (S.A.O.S = Sorcerer's Apprentice Occult Society) to distinguish genuine seekers from unaware ordinary members of the public and allow them to purchase / obtain rare materials and information. Benefits of S.A.O.S. membership include special discount offers and initiated advice. Tick the Flashmail Service section on the orderforms to activate your membership of the S.A.O.S - it's FREE.
OVERSEAS & EUROPEAN MAIL ORDERS: Not everyone has a computer. We have specialised in mail-order decades before the internet was thought of. We send goods anywhere in the world superfast and have regular clients in 66 countries. To ensure you get your goods smoothly please adhere to the following: (NB: Orders from Eire are dealt with as for European orders.):
Please DO NOT attempt to remit in any other currency or in any other way than that prescribed above.
NORMAL DELIVERY TIMES: Europe - about a week. Outside Europe - 7 to 18 days depending on destination.
SUPPLIES TO PROFESSIONALS: Many other occult shops build discounts into their prices so they can tout for 'traders'. so with them retail customers must end up paying more or getting less. At the S.A. everyone pays the same price; the best price for the best quality. We are accustomed to supplying Shamans, Readers, Consultants, Teachers, Clairvoyants, Healers and people working one-to-one with others but we never supply our products to shops for resale. All S.A. products are made and intended for direct sale solely to our own clients. We have no 'agents' nor 'franchisees' anywhere. We do not 'repackage' items for other outlets - unless it has the Sorcerer's Apprentice(R) logo on it it ISN'T S.A. stuff. Our products are exclusive and only obtainable direct from our Leeds address. If anyone promises to offer you Sorcerer's Apprentice(R) material for sale or tries to tell you that they supply us or that we supply them, or that the stuff they have is the same as ours, then WATCH OUT!
COPYRIGHT WARNING: The contents and design of our printed catalogues, pricelists and / or supplementary lists is copyright and any person reproducing any part thereof whether in extract or in whole, in or out of context. including sentences, phrases, styles of items; registered designs or trading names of products, without written permission from The Sorcerer's Apprentice(R) will be litigated against without further warning. Sleepers who clandestinely obtain such information to pass on to third parties will be named and sued in the writ along with the perpetrator. Be aware that we have always prosecuted pirates and we ALWAYS find out. There is a standing £1000.00 reward for information leading to a successful prosecution of replicators.
FIRM'S DETAILS: The Sorcerer's Apprentice® 6 - 8 Burley Lodge Road, Leeds, LS6 1QP Yorkshire U.K. Telephone 0113 2451309 (+44 113 2451309 from overseas). Vat Reg No. 301224135GB Registered in England 1982161
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